Our Services
Volunteer Program Set Up
New or relaunching organizations building a volunteer program.
Includes:
Discovery call & needs assessment
Custom volunteer program framework
2–3 volunteer role descriptions
Volunteer onboarding process (manual, slides, or checklist)
Orientation and training recommendations
Engagement & retention strategy
30-day post-launch support call
Volunteer Program Audit
Organizations with an existing program that needs refinement or re-alignment.
Includes:
Pre-assessment questionnaire
90-minute stakeholder interviews (up to 3)
Audit of current volunteer policies, roles, onboarding, retention
Written audit summary with key findings
10–point improvement plan
60-minute strategy session to review results
Volunteer Program Coaching
Ongoing guidance, staff training, troubleshooting specific issues.
Services may include:
Volunteer Engagement Professionals coaching
Volunteer program coaching
Custom volunteer training sessions
Planning and implementation of retention strategies
Event volunteer planning and management
Troubleshooting and coaching sessions
Optional Add-Ons / A La Carte Services
Volunteer Handbook & Policy Development
Create or revise your volunteer handbook, policies, and procedures to reflect best practices, compliance, and mission alignment.
Volunteer Recruitment Campaign Strategy
Development of messaging, timelines, and outreach plans (including digital and community channels) to help you attract the right volunteers.
Onboarding & Orientation Design
Design a streamlined, engaging onboarding process—either in-person or virtual—to ensure volunteers feel prepared and connected from day one.
Role Descriptions
Develop clear, meaningful volunteer role descriptions that align with organizational goals and reflect the value of the work.
Recognition & Retention Plan
Design a program to celebrate, appreciate, and retain volunteers using low-cost, high-impact strategies.
Staff Training Toolkit
A ready-to-use, customizable toolkit for training internal staff who supervise, support, or interact with volunteers. Includes:
Slide decks
Talking points
Scenarios and discussion guides
Practical templates and checklists
Great for onboarding new staff or refreshing your team’s skills.
